Frequently Asked Questions

No, all orders must be placed via the website.

No, we do not accept walk-in orders.

If you'd like your PO number to appear on your packing slip, you can include it in the notes section during checkout.

Please note: We only accept and invoice POs from customers who have been approved and have established payment terms.

Yes, we use SSL encryption to ensure secure payment processing via Visa and MasterCard.

You can reach us directly at sales@mettleair.com or through our Contact Form. We will respond to your inquiries promptly.

If you receive a defective item, please submit a return request. We’ll review the issue and provide a replacement if necessary.

Cancellations are accepted only before your order has shipped. Once shipped, orders are subject to our return policy. Please note that custom products cannot be canceled.

If you need to cancel or modify your order, contact us immediately.

Delivery times vary depending on your location and the shipping method you select. Orders placed Monday–Friday before 2:00 PM EST ship the same day; orders placed after 2:00 PM EST will be processed the next business day.

Expedited and next-day delivery options are available for faster shipping. Please note that we observe all Canadian statutory holidays.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the respective courier service.

Yes, please contact us directly with your inquiry for more information and to set up an account.

Yes, please contact us directly with your specifications and requirements, and we will provide details on pricing and availability.

We strive to maintain transparency in our pricing. All shipping charges and any applicable fees will be clearly displayed at checkout.

Please note: Any additional fees resulting from providing an incorrect address, missing a delivery, or similar issues will be the customer’s responsibility.