Store Policies
Shipping & Delivery
- All orders on MettleAirStore.ca are for Canadian destinations only, US and International Customers please visit MettleAir.com for ordering
We strive to provide the best level of service to our customers. All of our packages are bubble wrapped or padded to protect against shipping damage. Combined shipping is available for all of our fine products sold on Mettleair.ca
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Please note that all shipments to PO Box will be sent by Canada Post (if within Canada)
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If you have any questions, suggestions and comments please feel free to contact us!
***Expedited/Next Day Service Advisory*** Please note that it is best to provide us with a street address when ordering with shipping service for Expedited or Next Day delivery, to ensure processing priority by the courier.
***Orders placed before 12:00 Noon Eastern Time will be shipped on the same day, any orders placed after this time will be processed the following business day.***
*Address Line (Standard)*
Please only include either the "STREET ADDRESS + Unit/Apt Number" OR "PO BOX".
DO NOT USE BOTH as this often causes unwanted delays/holds by Canada Post/Other Couriers.
*Address Line for (Expedited/Next Day Service)*
Please only include either the "STREET ADDRESS + Unit / Apt Number" OR "PO BOX".
Good Example (Street Address good for Standard/Expedited/Next Day)
John Doe
123 Fake Street
Unit 1
AnyCity, L1LA06
Canada
Good Example (PO BOX good for Standard Service)
John Doe
PO BOX 123
AnyCity, L1LZ06
Canada
Not Acceptable (May Cause Non Delivery)
John Doe
PO BOX 123, 123 Fake Street
AnyCity, L1LZ06
Canada
Always provide your phone number!
Always provide your phone number as the courier may need to get in touch with you to complete the delivery. Also we may need to call you to verify order information/address.
- Returns & Replacements
- In the unlikely event that an item is damaged during shipping we will send out the replacement part along with pre-paid return materials for a hassle free exchange. We accept returns for refund up to 14 days from date of arrival. Returns for store credit up to 30 days from date of arrival. We reserve the right to refuse returns if the returned parts are incomplete, or if the component shows signs of tampering. We reserve a right to levy a 15% minimum restocking fee on all items (in cases of non material defect, customer measurement error, and general buyer's remorse).
- Payment, Pricing & Promotions
- We accept payment by Visa and Mastercard. High value orders ($2000 and above) please contact us for alternate arrangements. Our discounts are applied before taxes and can be seen prior to completing the check out process. We reserve the right to withdraw from all sales from any promotion due to human or computing error.
- Bulk Ordering/Wholesale/Retailers/OEM/Distributors/Special Projects
- If you are a high volume buyer or require a large number of parts for a special project, please contact us for bulk pricing and setting up an account.
- Drop Shipping Policy
- We welcome dropshippers to place orders on our site, just contact us to notify us of the order number and state that your order is a dropshippment and we will be sure not to include any additional paperwork.